Tenant FAQs

• Responsive Communication: Providing prompt and efficient communication channels for tenants to address their concerns, inquiries, and maintenance requests.
• Online Tenant Portals: Offering user-friendly online portals where tenants can conveniently pay rent, access lease documents, submit maintenance requests, and communicate with the property management team.
• Regular Property Upkeep: Prioritizing well-maintained properties, including clean common areas, well-manicured landscaping, and regular inspections to address maintenance issues promptly.
• Pet-Friendly Options: Providing pet-friendly accommodations and amenities that allow tenants to have pets enhances the quality of living for pet-owning tenants.
• Convenient Lease Terms: Offering flexible lease terms, including options for shorter-term leases or month-to-month agreements, accommodating tenants' specific needs and preferences.

Online Maintenance Tracking: Allowing tenants to track the status of their maintenance requests online, providing transparency and updates throughout the process.

The only way to truly hold a property is with a paid deposit. We cannot hold a property without this deposit, as it ensures the commitment of both parties.

You will pay the first month’s rent, prorated if not moving in on the first, your security deposit, and any applicable fees (such as pet or administrative fees). Last month’s rent is not required.

Applicants must be at least 18 years old to apply for a rental property. If you are under 18, a parent or guardian must co-sign the lease.

The security deposit is refundable, subject to the terms of your lease agreement. Deductions may be made for any damages beyond normal wear and tear.

A cosigner may be required if the applicant does not meet the income or credit requirements. The cosigner must meet the same application criteria as the primary applicant.

To apply, complete our online rental application. Paper applications are available upon request, particularly for ADA reasons or for elderly applicants.

Rent payments are preferred online via our tenant portal. If paying by cash or check, an administrative fee may apply.

Please submit a pet application and ensure that your pet complies with our pet policy. Additional fees and deposits may apply.

If you are moving out, the remaining tenants will need to qualify on their own to stay. Contact us to discuss the process and any necessary updates to the lease.

Provide written notice as outlined in your lease agreement before your lease expires. Follow the move-out procedures, including cleaning the property and returning keys.

Generally, property management handles repairs and maintenance issues. Tenants are responsible for minor upkeep and damage beyond normal wear and tear. Please submit maintenance requests through our online portal for prompt resolution.

For emergency maintenance issues, contact us immediately through our emergency maintenance phone number or portal. Emergency issues include significant leaks, power outages, or other urgent repairs that could cause further damage if not addressed quickly.

Any changes or improvements to the property must be approved in advance by property management. Unauthorized modifications may result in charges or deductions from your security deposit.

We will send a lease renewal notice before your current lease expires. If you wish to renew, please respond within the specified timeframe. If you decide not to renew, provide notice as outlined in your lease agreement.

Breaking a lease early may result in penalties or charges as specified in your lease agreement. Contact us to discuss your situation and explore possible options.

Disputes between roommates are typically handled among the individuals involved. However, if you need assistance or mediation, please contact us for guidance.

To move out, provide written notice as required by your lease agreement. Follow the move-out procedures, including cleaning the property and returning keys. An inspection will be conducted, and your security deposit will be processed according to the terms of your lease.